Technical Care Specialist

As a Technical Care Specialist, you will support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration, transformation, and training. Your role contributes to both revenue generation and customer satisfaction by delivering high\-quality expertise throughout every phase of the service lifecycle—planning, designing, deploying, integrating, optimizing, operating, and maintaining network solutions. Through this comprehensive support, you help ensure seamless network performance, strengthen customer relationships, and enable long\-term business growth. * Provide Level 2 technical support for IP products by troubleshooting, debugging, and resolving complex customer issues using advanced technical expertise. * Handle customer complaints professionally, ensuring timely resolutions and escalating critical issues to senior engineers or management when needed. * Maintain comprehensive knowledge of IP products, including features, functionalities, and technical specifications. * Create and update technical documentation—such as knowledge base articles—to support internal teams and customer...