Care Engineer

As a Care Engineer in the Care Delivery Centre, you will deliver advanced technical expertise across Nokia’s Subscriber Data Management (SDM) solutions, including One\-NDS, NT\-HLR, Cloud HSS, UDM, and SDL. You will troubleshoot complex technical issues, perform in\-depth root cause analysis, and ensure high\-quality customer support through close collaboration with global teams. The role also involves contributing to emergency support, system recovery, and continuous improvement initiatives, with a strong focus on technical excellence and customer satisfaction. * Apply advanced analytical skills to troubleshoot challenging technical issues, identify root causes, and propose effective, innovative solutions while ensuring data security. * Diagnose customer\-reported problems and implement corrective and preventive actions in line with defined processes and quality standards. * Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), providing timely updates through established support tools. * Work closely with internal tiered support teams and third\-party vendors to drive efficient issue resolution and service continuity. * Support system integrat...