Technical Support Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **So, what’s the role all about?** NICE IEX Workforce Management system is a single, comprehensive solution capable of driving the performance, effectiveness, and efficiency of your entire enterprise workforce.Workforce Management improves resource planning, streamlines time\-consuming tasks and gives you visibility across sites and lines of business, enabling your operation to deliver customer\-winning service at the lowest possible operating cost. **How will you make an impact?** * As L2 and L3, collaborate with WFM R\&D, Customer Success teams, Business Partners and Global Customer to address Workforce Management On\-Prem \& Cloud application\-related product issues. * Maintain quality internal and external communication throughout your analysis * Provide the highest level of expertise and support to minimize R\&D escalations. * Prioritize daily tasks, manage critical issues and ensure detail...