Data Centre Remote Hands Engineer

Location Remote, Pennsylvania, United States of America Category Technical Engineering Remote Type On\-site Working Job Type Full time **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Data Centre Remote Field Service Engineer (L1\) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre\-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. **Key responsibilities:*** Maintains the support process and ensures that requests for support are handled according to the procedures. * Uses service assurance softwa...